• Bookings are essential

• Please contact us if you are not able to attend

• All patrons will be required to bring their own hospital approved masks to wear on arrival and inside the reception and change rooms.  

• Masks are optional in the pool. 

• Social distancing considering the 4 square meter rule will be required at all times unless receiving treatment from the Physiotherapist

• Please wait in your car until just prior to your appointment time

• Hand hygiene on entering the facility 

• Change rooms will be open however if appropriate patrons are encouraged to arrive dressed in swim wear and shower at home. 

• One patron per cubicle in the male and female change room at all times

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Please DO NOT attend your session if:

1. you are experiencing the symptoms of COVID-19 - fever, cough, sore throat, breathing difficulties or wheezing, headache or any other signs of respiratory infection

2. you have recently been exposed to a confirmed COVID case

3. you are awaiting the result of a COVID test

4. you are required to isolate or quarantine

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• Contactless payment by credit card or invoice is encouraged

Facilities to claim private Health insurance are available via HiCaps.  Please bring to your initial appointment the following:

1. Medicare card

2. Health insurance card

3. Credit card

4. Concession card – Pension / Health care card

5. Mobile phone

6. Reading glasses

7. Registration form – completed

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• Please inform the Physiotherapist if there has been any changes to your medical history 

• Personal pool programs should be stored at home and brought with you to the pool.

• Pool equipment should be immersed under the water between patients.

• All pool side medications including inhalers are to be stored poolside in zip lock bags with patients name visible

• All patrons are required to wear non slip foot wear such as thongs or crocs around the pool deck and in the
  change rooms at all times

• Please note that whilst the above standards are in place to reduce risk, there remains some level of risk of exposure to COVID-19 within the hydrotherapy facility.  

• Patients who are more vulnerable due to age and chronic health conditions should discuss their risk versus benefits of hydrotherapy with the Physiotherapy staff.